Cancellation Policy

1. Overview

At Margana Tour & Travel, we understand that plans can change. This policy outlines our cancellation and refund procedures to ensure clarity and fairness for all our customers.

2. Cancellation Timeline

3. Standard Cancellation Policy

• 24 hours or more before departure: Full refund (100%)
• Less than 24 hours before departure: No refund (0%)
• No-show: No refund (0%)

4. Refund Processing

• Refunds are processed within 7-14 business days
• Refunds are issued to the original payment method
• Bank transfers may take additional time depending on your bank
• You will receive confirmation email when refund is processed

5. Weather-Related Cancellations

• If weather conditions make the tour unsafe, we may cancel the tour
• In case of weather cancellation, you will receive a full refund or option to reschedule
• We will notify you as soon as possible if weather cancellation is necessary
• Weather decisions are made at our discretion based on safety considerations

6. Force Majeure

We are not responsible for cancellations due to circumstances beyond our control, including but not limited to natural disasters, political unrest, strikes, or government restrictions. In such cases, we will work with you to reschedule or provide partial refunds based on our costs.

7. How to Cancel

• Contact us via email at info@marganago.com
• Call us at +62 813 3838 892
• Provide your booking reference number and reason for cancellation
• Receive cancellation confirmation via email

8. Group Bookings

For group bookings (10 or more people), special cancellation terms may apply. These will be outlined in your booking confirmation and may require longer notice periods for full refunds.

9. Supplier-Specific Policies

Some tours may have specific cancellation policies set by our tour operators or suppliers. In such cases, the stricter policy will apply. These will be clearly indicated during the booking process.

10. Contact Information

For questions about our Cancellation Policy or to request a cancellation, please contact us at:

PT MARGANA VISTA INDONESIA
Perumahan Taman Sekar VI D Blok T. No .5, Desa/Kelurahan Padangsambian, Kec. Denpasar Barat, Kota Denpasar, Provinsi Bali, Kode Pos: 80117
Email: info@marganago.com
Phone: +62 813 3838 892