Terms of Service
Last updated: August 2026
1. Introduction
Welcome to Margana Tour & Travel. These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.
2. Services
Margana Tour & Travel provides tour booking services, travel arrangements, and related travel services. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
3. User Accounts
To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Bookings and Payments
All bookings are subject to availability and confirmation. Payment must be made in full at the time of booking unless otherwise specified. Cancellation and refund policies are outlined in our booking confirmation.
5. Cancellation Policy
- Cancellations made 24 hours or more before departure: Full refund
- Cancellations made less than 24 hours before departure: No refund
- No-show: No refund
- Weather-related cancellations: Full refund or reschedule at our discretion
- Refunds will be processed within 7-14 business days to the original payment method
6. User Responsibilities
Users agree to provide accurate and complete information when booking. You must ensure you have valid travel documents and meet any health or fitness requirements for the activities you book.
7. Limitation of Liability
Margana Tour & Travel shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
8. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
9. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
10. Contact Information
For questions about these Terms of Service, please contact us at:
PT MARGANA VISTA INDONESIA
Perumahan Taman Sekar VI D Blok T. No .5, Desa/Kelurahan Padangsambian, Kec. Denpasar Barat, Kota Denpasar, Provinsi Bali, Kode Pos: 80117
Email: info@marganago.com
Phone: +62 813 3838 892